Refund policy

Refund Policy

We want you to love your Raw Ritual balm. If you don’t, we’ll make it right.

30-Day Satisfaction Guarantee. If you’re not happy with your purchase, contact us within 30 days of delivery for a refund. Opened or used products are eligible. You do not need to return the product.

How to request a refund. Email support@rawritualbiz.com with your order number and a brief note on what went wrong. We respond within 2 business days.

Refund timing. Approved refunds are issued to your original payment method within 5 business days. Your bank may take an additional 5–10 business days to show the credit. Original shipping charges are non-refundable unless the refund is due to our error.

Damaged, defective, or incorrect items. Email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund in full, including shipping.

Lost packages. If your order hasn’t arrived within 10 business days of the estimated delivery date, contact us and we’ll investigate with the carrier and resend or refund.

Cancellations. Orders can be cancelled before they ship. Email us as soon as possible.

Contact: support@rawritualbiz.com · Raw Ritual, 152 Loverin Hill Road, Croydon NH, 03773.